Sunday, February 13, 2011
The Parable of Toys-R-Us - Meerkats and Penguins
This what happened to me at Toys-R-Us the past few days. I bought three toys for my 7-year-old. It was a total purchase of less than $30. She had saved her money from helping my wife pet sit. We've been trying to find these particular items in the store, or online since Christmas day. They have been out of stock both at the local store, and online. Last night she whined so much, I went online and they were in stock at a local store. So I bought them. She gave me her carefully counted dollars and quarters; I stopped when she got to the nickels and dimes.
She was happy, I was happy, life is good.
Then I got an email stating that two of the three items on the order were cancelled. Not happy child = not happy dad. They shipped one toy from out of state - $7.99 toy, $5.34 shipping! Very not happy dad - and it wasn't even my money!
When I got home today, I was thinking about the order and how disappointed she was, and I got mad. So, I called customer service and started by saying that I was disappointed with the service, and that somewhere in the Toys-R-Us galaxy, they must have a freakin' Meerkat Family and Penguin Pool! Then I tried to calmly ask the operator if there was any way she thought she could make a little girl happy (no not me!)?
"I see we do have those in stock"; my mind trailed off to a happy place and didn't hear exactly where they had them in stock. I regained my thoughts... and "we'll ship them for free," the sweet voice said. "Let's see, your other order was shipped today. Wow, that a lot for shipping! Let me refund that and put these others out for overnight shipping."
"Is there anything else I can help you with?" she asked.
"Not unless you can give me the whole order for free." I said. "Thank you so much."
What if church was like that? What if they did everything they could to let you know that Jesus loves you? What if they lavished you praise, and always had a good attitude? All I could think of was that the customer service rep, must have been a Christian.
Would you do business with them again, even though they screwed up the first time?